FREQUENTLY ASKED QUESTIONS
What You Need to Know
What is Panorama TV?
Panorama TV delivers television channels and programmes through an internet connection rather than a traditional satellite or aerial signal.
Panorama TV uses internet streaming technology to offer convenient access to news and entertainment. It avoids satellite rain fade, although viewing quality still depends on your internet connection and local network conditions.
How do I set up my Internet TV Box?
On supported Samsung Smart TVs with the Panorama TV app preinstalled, simply open the app and follow the on-screen instructions.
For compatible Android TVs or Google TVs, download the Panorama TV app from the Google Play Store and follow the setup instructions.
For older televisions or models that do not support the app, a compatible Panorama TV box may be required. Contact our team for advice on device compatibility and installation.
Do I need an Internet connection to use the Panorama TV?
Yes. Panorama TV requires an active internet connection to stream channels and programmes. A stable connection helps provide a smoother viewing experience.
Is customer support available 24 hours a day ?
Yes. Our customer support team is available 24 hours a day. For assistance, email [email protected] or WhatsApp +(60)12-3985259
How do I troubleshoot my Panorama TV box ?
Check that your Panorama TV box is connected to the power supply, your television and the internet. Make sure your television is set to the correct HDMI input.
Restart the TV box and, if necessary, your internet router. If the problem continues, contact our support team with a description of the issue and any error message displayed.
Which channels are included in my subscription ?
Panorama TV offers news and entertainment channels in Malay/Indonesian, Chinese and English, with packages offering up to 40 channels. Premium channels are available through additional subscription options.
The available channels depend on your selected package and location. Please refer to the current channel list or contact our team or your distributor for package details.
What if my question is not covered here?
Please contact our support team or your distributor. We aim to respond to enquiries within 24 hours.
Email: [email protected]
WhatsApp: +60 12- 398 5259 / +60 16-325 8888