FAQ

FREQUENTLY ASKED QUESTIONS

What You Need to Know

What is Internet TV?

The world of broadcast technology is moving towards broadcasting the internet with the objective of making it accessible to everyone in an inexpensive way. We are confident that we are making significant strides in this direction. Internet TV will address issues such as being unable to watch during rain, limited channel availability, and many more.

How do I set up my Internet TV Box?

Setting up the TV Box is as easy as ABCD. We only initiate the subscription or payment process once you have successfully set up and are ready to enjoy. Attached is the Setup Guide, or you can contact our customer service for assistance.

Do I need an Internet connection to use the Panorama Box?

Panorama Box relies on an internet connection for streaming content and accessing its complete range of channels and services. Without internet, you won’t be able to enjoy the full features of Panorama TV. If you encounter any internet issues, our support team is ready to assist and resolve the issue promptly.

Is customer support available 24/7?

Our customer support team is available 24 hours. Feel free to reach out via cepat@panoramatv.com.my or whatsapp us at +(60)12 – 463 0933 for assistance.

What internet speed do I need to use a plug and play panorama box?

The minimum internet speed required to use a plug and play Panorama box is usually around 5 Mbps. However, this can vary depending on the quality of the content being streamed and the number of devices using the internet at the same time.

How do I troubleshoot problems with my Panorama TV Box?

If you are experiencing problems with your plug and play Panorama Box, the first step is to check that it is properly connected to the internet and your TV. If the problem persists, you can contact the Panorama TV operator’s customer support team for assistance.

What channels are included in the Panorama TV subscription?

The channels included in the Panorama TV subscription are available in three main languages: Malay/Indonesian, Chinese, and English, offering up to 40 news and entertainment channels. Additionally, there are premium channels available for subscription. For more information, please click here to contact our distributor.

Have a specific issue or question not covered here?

Reach out to our dedicated support team or distributor, and they will respond to you within 24 hours.

Email us: cepat@panoramatv.com.my
WhatsApp us: +(60)12 – 463 0933 / +(60)16 – 616 2323